PRIVACY POLICY

1. Introduction
This Privacy Policy explains how Alegabserb Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website www.alegabserb.com, contact us, or use our consultancy services.
We are committed to safeguarding your privacy and handling your information in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the terms of this Privacy Policy.
2. Who We Are
Alegabserb Ltd is a UK-based consultancy specialising in IT and management services for eCommerce businesses.
Registered address: 4 Abbeygate Apartments, Wavertree Gardens, Liverpool, England, L15 8HB
Email: Info@alegabserb.com
Telephone: 07947440067
We are the data controller for the purposes of the UK GDPR, meaning we determine how and why your personal data is processed.
3. Information We Collect
We may collect and process the following types of personal information:
a. Information you provide to us directly

• Your name, company name, and job title

• Contact details such as email address, phone number, and postal address

• Enquiry details or information shared via our contact forms

• Information provided when booking consultations or purchasing services

• Feedback, testimonials, or case study information (with consent)

b. Information collected automatically
When you visit our website, we may automatically collect:

• Your IP address

• Browser type and version

• Device type and operating system

• Pages visited, time spent on site, and referral sources

This data helps us understand how visitors use our website and improve our content and performance.
c. Cookies
We use cookies and similar technologies to improve website functionality and user experience.
For full details, please refer to our separate Cookie Policy.
4. How We Use Your Information
We use your personal data for the following purposes:

• To respond to your enquiries and provide consultancy services

• To manage client relationships and deliver contracted work

• To send administrative information, updates, and relevant service communications

• To improve our website, services, and customer experience

• To comply with legal obligations

If you have consented, we may also use your details to send newsletters or promotional updates, which you can unsubscribe from at any time.
5. Legal Basis for Processing
We process personal data under the following lawful bases:

• Contract: to fulfil our contractual obligations or take steps at your request before entering into a contract.

• Consent: when you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails).

• Legitimate interests: to pursue our legitimate business interests, such as improving our website and services, where your rights are not overridden.

• Legal obligation: to comply with applicable laws or regulations.

6. Data Sharing and Disclosure
We do not sell your personal data.
We may share information with:

• Trusted service providers who help us operate our business (e.g., hosting, CRM, analytics, or email services).

• Professional advisers such as accountants, insurers, or legal representatives.

• Regulators or law enforcement agencies, where required by law.

All third-party service providers are bound by confidentiality and data protection obligations consistent with UK GDPR.
7. International Transfers
Your data may be processed outside the UK or EEA (for example, if we use cloud-based software).
Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, to protect your information.
8. Data Retention
We keep personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, accounting, or reporting obligations.
When data is no longer required, it is securely deleted or anonymised.
9. Your Data Protection Rights
Under the UK GDPR, you have the following rights:

• Right of access – to request a copy of the personal data we hold about you.

• Right to rectification – to correct inaccurate or incomplete information.

• Right to erasure – to request deletion of your data (“right to be forgotten”).

• Right to restrict processing – to limit how we use your data.

• Right to data portability – to request a copy of your data in a usable format.

• Right to object – to object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [insert contact email].
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Security
We take data security seriously and use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Please check back regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Alegabserb Ltd
Email: Info@alegabserb.com
Phone: 07947440067
Address: 4 Abbeygate Apartments, Wavertree Gardens, Liverpool, England, L15 8HB